Unlike the traditional approach that seldom focuses on clinicians who actually deliver care, Nursing Without Walls’ turnkey solutions, including a mobile app, an intelligence engine, and a network of clinicians, aim to maintain the highest possible standards of care. The company employs nurses who are selected through an extensive process that includes stringent tests, proper background check, shadow visits, online orientations, and training. Selected nurses are then enrolled in the platform with accurate credentials which are always kept current. When there is a clinical need for a home visit, healthcare providers publish patient and visit details on Nursing Without Walls platform. The requirement of each patient’s specific care is mapped to the credentials and specific skills of each clinician within the database through the intelligence engine to find the right nurse and ensure effective care delivery.
We aim to move the needle on the Triple Aim of improving patient experience and health outcomes as well as cost performance
Further, the team helps with medical equipment, supplies and other urgent patients requirements. The nurse identifies or verifies the need and forwards to Nursing’s back-end agents for processing. With the approved list, the agent moves the items through each step of the workflow. The technology-driven processes ensure that complete logs are maintained at every step which ensures that best practices are being followed and prevents any audit or compliance issues that may arise. In context, Gajendran recounts how Nursing Without Walls came to the rescue of a major home health agency in Southern California that was facing difficulties with hiring nurses and managing the complexities of delivering consistent quality care. Nursing Without Walls increased the capacity of the agency to solve the problem of nurse availability via their user-friendly platform.
Taking one step at a time, the team at Nursing Without Walls is surging forth to realize their vision of creating a home-centered health system. The firm’s near-term goals include bringing physical/ occupational/ speech therapists onto the platform while also facilitating patient-nurse communication via a call center apart from physical visits.